Frequently asked questions.

When someone searches “near me” or a service plus a town, Google shows a map with three businesses pinned above the ordinary results. Those three get most of the calls — the map pack is where nearby customers choose who to phone. Getting into the map pack — and staying there — is a compound of an accurate, active Business Profile, a consistent record everywhere else, reviews, and a website that backs it all up. That compound is the monthly work we do.

More searches now end in an AI answer instead of a list of links — Google’s AI Overviews and AI Mode, ChatGPT, and the rest. The businesses named inside that answer get recommended before anyone reaches the ordinary results — there’s no list to scroll past them, so being named, and being described accurately, is the whole game. AI answers are assembled from the record about your business — your profile, your site, your citations, your reviews — which is why we maintain that record and track how the answers describe you.

We do the recovery work: audit the profile and the record underneath it, fix everything first, then appeal once with legitimate documentation. What we won’t do is promise the outcome — Google decides — or use a shortcut packet. Shortcut reinstatements come back down, and each fall makes the climb longer. Here’s the legitimate way back, in full.

Because every engagement is scoped from a visibility audit of your actual business — your market, your locations, the state of your record. A price published before we’ve looked would be a guess with your money. The audit comes first; the proposal, with real numbers, is walked through on a call.

We tell you on the call, plainly, and the audit findings are yours to keep — owners regularly take them to whoever they hire next. The interview protects your money as much as our time; we take on a small number of businesses we believe we can actually move, and we’d rather say no than take a fee for work that won’t.

No — and be careful with anyone who does. Google controls both. What we guarantee is the work itself: the tracked terms, the monthly changes, the profile management, the documentation, and a report that shows you all of it, good months and bad.

Yes. Service-area businesses (you go to the customer: plumbers, roofers, dumpster rental, mobile services) are most of our roster. Your profile is configured as a service-area business, your map scan covers the area you actually serve, and the tracked terms match how your customers really search.

One responsive decision-maker, access to the accounts the work touches, and 30 minutes for the review call. Approvals on proposed changes come back within a few business days so the monthly passes don’t stall. That’s the whole ask — the work itself is ours.

Because the work is documented the same way regardless of where the desk is parked: reports every six weeks, tracked terms, changes logged, calls on schedule. The road is also how we see clients in person across the country — and the team behind the agency carries over 100 years of combined experience. Judge the reports, not the return address.

With the audit. Request the visibility brief, or request an invitation and tell us about the business — either way, we look first, and nobody commits to anything until both sides have seen the findings.